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Internet Service Provider FAQ
Finding a good Internet access provider is important, especially if you are dependent on a reliable Internet
connection. Generally the more free services that the ISP provides, the greater the standard monthly fee. Determine what features you will need and
choose an provider that accommodates your needs. Most low cost ISPs charge for telephone support, If you need excessive support you might want to choose
a premium ISP. When comparing Internet service providers (ISPs) services and costs, you should consider the following items.
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Do you provide Internet access?
- NO - We do not provide Internet access!
- YES - We do rate and review many free and low cost ISP's here.
- We provide links to the companies that we review for your convenience.
ISP monthly / annual costs?
- Account setup charges?
- Monthly charges - Number of hours included per month?
- Annual pre-pay discount?
Other extra costs?
- What will 800 or long-distance charges be?
- Will you want a separate phone line for modem use?
- Cost of additional hours - are there limits?
- Account cancellation charges?
Local / 800 access numbers?
- Is it a local call to the closest PoP (Point of Presence)?
- Are there many local numbers PoPs for travelers?
- Does the ISP provide 800 number access when traveling?
Type and number of email accounts?
- How many email accounts do you get?
- What is the mailbox limit?
- Does the ISP provide Web accessible email access?
- Can you use POP3 email clients (Outlook Express, etc.)?
- Do they provide email fowarding?
Do you get newsgroup access?
- How many newsgroups are available?
- Are there restrictions on newsgroup access or downloads?
Does the ISP provide personal web space?
- Does the ISP provide personal web space?
- Do they have web page template software?
- How large can your website be?
- Are there bandwidth (traffic) limits?
How do I get support?
- How does the ISP provide technical support?
- Does the provider charge for live telephone support?
- What are the normal hours for live support?
Does the ISP have monthly access limits?
- Are the monthly Internet access hours limited?
- If so how many hours do you get?
- What are the costs of additional hours?
- Are there bandwidth (download) limits?
What are the system requirements?
- What operating systems does the ISP support?
- What are the hardware requirements?
- What Internet browser do I need?
- Does the ISP provide a setup software program?
Do I need special software?
- Is any client software provided with an account?
- Can I set up a DUN (Dial Up Networking) connection?
- Can I use the ISP on multiple computers? Simultaniously?
How reliable / dependable is the ISP?
- How long has the Internet service been around (fly-by-night)?
- Does ISP have a policy to match modem lines with user demand?
- How does ISP announce upcoming downtime or their system status?
- Does the ISP have a reasonable data backup plan?
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